Q: Why are not
all of your products available on the website?
A: Unfortunately as a product becomes older, eventually the
demand is no longer enough to warrant the minimum licensing run
required to manufacture the product. Our licensing budget is better
used in producing new products :)
Q: Is it safe for me to
order from your web site with my credit card?
A: Yes! Burntrax Music does not transmit or store unsecured
credit card information on the Internet. All transactions are
conducted on a Secure Server. Burntrax is registered with the GEO
Trust corporation.
Q: What methods
of payment do you accept?
A: Burntrax Music accepts credit card orders (Visa, MasterCard,) from our web site, as well as by phone, fax or
mail. You may also send us a check or money order by mail, or a
company purchase order (subject to credit approval) by mail or
fax. Payments can be made in both US dollars and Canadian dollars.
Q: How do I know that my
Internet order is being processed correctly?
A: After you submit your order online, you will receive
confirmation of your order by e-mail.
(If option is selected) If any problems are encountered during processing (i.e. a declined
credit card, or incomplete address), customer service will contact
you by e-mail or telephone.
Q: How can I order or
contact you by phone, fax, or mail?
A: Click here for detailed information on contacting
BURNTRAX Music.
Q: What does it cost, and
how long does it take to have my order shipped?
A: Burntrax Music offers options for standard and X-press
shipping. Please see our
shipping information for more details.
Q: What if I have a problem
with my order?
A: BURNTRAX Music offers a 100% satisfaction guarantee.
Please see our
guarantee / return policy for more details |
