BURNTRAX  FITNESS  MUSIC

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If you are waiting for product:
Regular Shipping:  Regular Post shipping is 3 -5 business days from the time you place your order. Business days do not include weekends or holidays. Please note: The order process can take up to 24 hrs from the time the purchase was made depending on the time of day or the amount of traffic on the site.

Express Post Shipping: Express Post  shipping is 2 -3 business days from the time you place your order. Business days do not include  weekends or holidays. Please note: The order process can take up to 24 hrs from the time the purchase was made depending on the time of day or the amount of traffic on the site.

If you still do not have your product after the allotted shipping times,
As much as we try diligently to get your order out on time, unfortunately your shipment may be delayed due to a product being on backorder.  In this case, your credit card is not actually processed until the order is ready to ship. If possible, please verify when your credit card was charged. (this can be done by accessing your phone or on-line banking) *All orders ship out within 24 hrs of the time your credit card was debited.  If  your order has still exceeded the allotted time, please email esupport@burntrax.com 

2.

If you have a defective product: (within 30 days of purchase)
If you have received a product that is believed to be defective, please read the following:
CD SKIPPING: Please first confirm that it is the product and not the player. For example: If you have a disk that is skipping, first look to see if there is a visible scratch on the back of the CD.  In many cases, cleaning the CD player can solve the problem. Also, try the disk on a different CD player.  If you have confirmed that the CD is defective and was purchased within the allotted 30 days, please send it to:

IMPORTANT: When shipping back a defective CD.  Send just the defective CD only.  Keep the other CD,  insert card and case. Please include a copy of your original invoice (if available) along with a note describing the problem.
3.

If you would like to exchange/return a product: (within 30 days of purchase)
At Burntrax Music,  Each product we offer is designed to "Move, Groove & Improve" you and your participants.  If, for any reason, your purchase does not meet your expectations,  you may return it within 30 days for Exchange or a Burntrax Music account credit for the amount of the  purchase price. (less shipping and handling). This credit will be added to your file and can be used at any time. To order from a credit please call our office or email the order to esupport@burntrax.com  .
(The website will not recognize a credit on account.)  Unfortunately, due to a increase in user copying, Burntrax does not offer refunds.  To exchange a product please send it to:

IMPORTANT: When exchanging a CD.  Please include a copy of your original invoice (if available) along with instructions. *visibly worn CD's will not be accepted.

Incorrect Shipments: If you are sent the wrong product please send it back to us unopened within 30 days and we will be glad to replace it for the correct item.